Product Care

Dechavel offers a repair service for products purchased from dechavel.com, any boutique or any other authorized retailer. Please contact our After Sales department by e-mail at dechavel@dechavel.com for inquiries about replacement parts or repairs for your item, providing as much detailed information as possible. For products not purchased from gucci.com, please refer to the authorized retailer where the products have been purchased. For inquiries about repairs for Dechavel watches, please contact: dechavel@dechavel.com .Please enclose a detailed repair request, your contact information, and original sales slip with your item. For watch repairs, please also include your watch warranty card. We recommend that you package the item securely and ship it via insured mail. Please allow 2-4 weeks for a repair assessment. Detailed repair information and repair charge estimate will be sent to you once the assessment has been completed.